Before you send an email, here are answers to our most common questions

Need to confirm an entry?

Signed up but unable to attend?

  • Remember, all entries are NONREFUNDABLE for any reason. You agreed to this in several places during the registration process.
  • You can sell and TRANSFER your entry to another person. Remember, transfers are only valid once approved through the online transfer process
  • You will find additional information about the transfer process, includes suggested links to connect with other racers on our Transfer Information Page.

Do you have a virtual option?

  • All our events are live events only, finisher medals are only given to participants as they cross the finish line.
  • We do not host Virtual Races and we do not ship any event related items

Sold Out Event?

  • Every race by 131 Events has a pre-set cap, once we hit that cap, no additional entries will be accepted for ANY REASON. To be fair to everyone, we do not make exceptions. So please don’t put us in the terrible position where we have to say no, because we do say no, sign up your entire group or family at the same time.
  • WE DO NOT MANAGE A WAITLIST FOR ANY EVENT. If the event is sold out, no additional entries will be added for any reason. You will need to find a transfer entry.
  • If the event is SOLD OUT online, there will not be entries available at packet pickup.
  • Our events sell out because of venue space, parking and overall event quality, not because of medals and shirts.  So please don’t tell us you’d like to run because you don’t need a shirt or medal, we do not allow that.
  • Event caps are set with no-show’s in mind.  Do not show up on race day hoping we will sell you a bib because someone didn’t show up.
  • And while we understand everyone has a different reason why they may have missed the cutoff, and we’ve heard a lot of reasons over the years, we simply do not add more people once the event sells out.
  • And yes, everyone on the course, including kids, must be registered to participate.  The only exception is children under 3 in a stroller (where strollers are allowed), they can come with you but they will not receive medals, etc., at the finish.
  • And lastly, please do not come to the race and try and jump in without signing up. Bandits in our events are essentially stealing from the event so we typically have security in place to watch for people not wearing race bibs.

A few Quick Links:

  • TRANSFERS: Transfer an entry to another racer (if available for your race), use this Transfer Link

  • DISTANCE CHANGES: Upgrade or Downgrade your distance in an event, use this Distance Change Request

Still have a question? Send us an email, we Typically Respond Quickly